1. About Isbad.se
The company is based in Gothenburg. The company's postal and visiting address is Hangarvägen 2, 42337 Gothenburg. If you would like to get in touch with us, please send an email to info@isbad.se with your request and contact details, and we will get back to you shortly.

2. Ordering
Once you have completed your order, an order confirmation will be sent to your email address. The confirmation contains all the details about the products, price, billing address, and delivery address. If there is anything wrong with the order confirmation, please contact us immediately by email at info@isbad.se.

3. Delivery
Our normal delivery times are 1-2 days. Please note! Orders placed on weekends will be shipped on the following Monday at the earliest. If there are any delays in delivery (without us having notified you of a longer delivery time), please contact us at the following email address: info@isbad.se.

4. Prices
All prices in the store are listed in SEK and all prices include 25% VAT. We reserve the right to change prices due to price changes by suppliers, misprints in the price list, and pricing errors due to incorrect information, and we reserve the right to adjust prices accordingly.

5. Right of withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal, which applies from the moment you receive an item you have ordered. The right of withdrawal only applies to products in unopened packaging for a full refund.

5.1 When exercising your right of withdrawal:
You must notify us that you wish to cancel. The notification should be sent to us at info@isbad.seYour message must clearly state your name, address, email address, order number, and which items are being returned. You must return the products to us immediately and no later than 14 days after the cancellation notice. You are responsible for the return shipping, delivery, and condition of the products when returning them, so the products should be sent well-packaged and in their original packaging. We reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the goods in the case of used or damaged products from the refund amount.

5.2 The right of withdrawal does not apply in the following cases:
Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you. Products that are sealed audio or video recordings and where the seal has been broken by you. Custom-made products that have been tailored specifically for you or have a clear personal touch according to your wishes. Services that have been performed and where you have expressly agreed to the service being started without the right of withdrawal. Goods that can quickly deteriorate, such as food. Single issues of newspapers or magazines.

6. Complaints and claims
We inspect all products before they are sent to you. However, if the product is damaged or incorrectly delivered when it arrives, we undertake to rectify the fault free of charge in accordance with applicable consumer protection legislation. You must always contact us for approval before returning a defective item. The complaint must be sent immediately after the defect has been discovered to info@isbad.se. 

6.1 How do you handle complaints?
Any faults or defects must always be reported to info@isbad.se where you state your name, address, email address, order number, and a description of the defect. If we are unable to remedy the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We will cover any return shipping costs for approved complaints. We reserve the right to reject a complaint if it turns out that the item is not defective in accordance with applicable consumer protection legislation. For complaints, we follow the guidelines of the Swedish National Board for Consumer Complaints.

7. Limitation of liability
We accept no responsibility for indirect damage that may arise due to the product. We accept no responsibility for delays/errors resulting from circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fire, war, government decisions, reduced or non-delivery from suppliers. Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

8. Product information
We reserve the right to correct any printing errors on this website and to finalize sales of products. We cannot guarantee that the images accurately reflect the appearance of the products, as there may be slight color differences depending on the monitor, photo quality, and resolution. We always strive to display the products as accurately as possible.

9. Information about Cookies
According to the Electronic Information Act, visitors to a website must be informed that cookies are used for privacy purposes. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the Swedish Post and Telecom Authority's website.

10. Personal data
By shopping at Isbad.se, you accept our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than is necessary to process your order. We never sell or pass on your information to third parties without legal grounds. Isbad.se is responsible for the processing of personal data that you have provided to us as a customer. We process your personal data in order to handle your order and in cases where you have requested newsletters or promotional offers – to be able to tailor our marketing to your individual needs. The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

10.1 What is personal data?
Personal data is any information that can be directly or indirectly attributed to a natural person.

10.2 What information do we store?
In order to process your order and respond to questions related to your order (customer service), we store your first and last name, address, telephone number, email address, IP address, and purchase history. Your data is stored for as long as we have a legal basis for processing your data, for example, to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

10.3 Legal basis
In connection with a purchase, your personal data is processed in order to fulfill the agreement with you. Marketing, campaigns, and similar mailings are sent out with your consent.

10.4 What data is shared and for what purpose?

10.4.1 Payment provider
When making a purchase, information is shared with our payment provider. The information stored is your first name, last name, address, email address, and phone number. If you choose to pay by invoice, your social security number is also stored by the payment provider. The information is stored in order to complete the purchase and to protect the parties against fraud. The payment providers (payment services) we use are: Klarna, Swish, Credit Card, Bitcoin.

10.4.2 Shipping companies
In order to deliver your orders and fulfill our agreement, we must share specific information with the shipping company. The information shared with the shipping company includes your first name, last name, and delivery address. Your email address and/or mobile phone number may also be shared with the shipping company for notification purposes. The shipping companies we work with are: DHL, Postnord.

10.4.3 Newsletter
If you have chosen to subscribe to our newsletter or join our Community, your first name, last name, and email address will be shared with our newsletter provider. This is so that we can keep you updated with information and offers for marketing purposes. We use MailChimp to send out newsletters.

10.5 Right of access
You have the right to receive extracts of all information we hold about you. Extracts are delivered electronically in a readable format.

10.6 Right to correction
You have the right to ask us to update incorrect information or supplement information that is incomplete.

10.7 The right to be forgotten
You may request that your data be deleted at any time. There are few exceptions to the right to deletion, such as if it must be retained in order for us to comply with a legal obligation (e.g., under the Accounting Act).

10.8 Data protection officer
Isbad.se is responsible for storing and processing personal data in the online store and ensures that the rules are followed.

10.9 How we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information such as personal data and passwords.

11. Amendments to the General Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be published online on the website. The amended terms and conditions are deemed to be accepted in connection with orders or visits to the website.

12. Disputes and choice of law
In the event that a dispute cannot be resolved by mutual agreement between the company's customer service department and the customer, you as a customer can contact the Swedish National Board for Consumer Complaints (ARN). Residents of EU countries other than Sweden can submit complaints online via the European Commission's dispute resolution platform. In the event of a dispute, we will comply with the decision of the ARN or equivalent dispute resolution body. Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.